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Thanks for your Ask Us questions. After a backlog, we are back with a slightly new format. Some of the questions we receive can be grouped together with a single response.

We also encourage you to pose questions first to your supervisors, when possible. They have more understanding of specifics within your department.

Q: If we call all the IT numbers (extensions and 24-hour hotline) and there is no answer, but an IT-related question is needing to be addressed, what should we do for our next step? This has happened to me on several occasions, and to those who I work with, but don’t directly supervise. I want to be able to give them the correct answer when they tell me what their next step should be. Thank you!

A: Thanks for submitting the question. IT offers an on-call service for after-hours and weekend support. The on-call phone is carried by CHS IT staff. The number to reach the on-call phone is 605-400-4113. Please reach out to IT staff if there are any critical outages, such as power outages or services affecting your ability to continue day-to-day functions.

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